Answers to the questions we hear most. Can’t find what you need? Contact us and we will help.
Orders
How do I place an order?
Add the items you want to your cart, then go to checkout. Enter your shipping details, choose a payment method and place your order. You will get an email confirming it.
Do I need an account to order?
No. You can check out as a guest. An account lets you see your past orders and saves your address for next time.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If the order has not shipped yet, we will do our best to change or cancel it.
How do I track my order?
Go to Track your order and enter your order number and the email address you used at checkout.
Payment
Which payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover credit and debit cards.
Is it safe to pay by card on your site?
Yes. The checkout is protected by a secure, encrypted connection, and we never store your full card number.
Shipping
How much does shipping cost?
Shipping is free on orders of $49 or more. Orders under $49 ship for a flat $7.99. Read more about shipping.
Do you ship outside the United States?
Not at the moment. We ship to addresses in the United States only.
How long will delivery take?
Orders are usually prepared within 1 to 2 business days, and delivery usually takes 3 to 7 business days after that, depending on where you are.
Returns
Can I return an item?
Yes. Most items can be returned within 30 days of delivery if they are unused and in their original packaging. Opened fluids, chemicals and adhesives cannot be returned. Read the full returns policy.
My item arrived damaged. What do I do?
Contact us within 7 days of delivery with your order number and a photo. We will send a replacement or give you a full refund.
Products
How often do deals change?
We add new markdowns every week. Deal prices apply while they are shown and can end without notice. See Today’s deals.
Do products come with a warranty?
Many tools and products carry a manufacturer warranty. For problems that appear after our 30 day return window, the manufacturer’s warranty usually applies, and we are happy to help you make a claim.
Can you get a product you do not stock?
Tell us what you are looking for. We are adding products all the time and your request helps us decide what to stock next.